If you see an unusual transaction on your card that you don't recognize, we suggest the following steps:
If you see a suspicious transaction that is marked as Settled, freeze your debit card immediately and request a new one by going onto the Card tab of the Clair App*. Just to be safe, we also suggest changing your PIN code once you get your new debit card. Remember, you should never share your PIN code with others. In addition, click on the suspicious transaction and tap on Report a problem to contact Clair Care so that we can investigate the transaction.
If you see a suspicious transaction that is marked as Processing, wait until the transaction is marked Settled. Sometimes, companies place holds on your accounts (i.e. hotels, rental car companies, gas stations) but do not actually take the money from your account. If the transaction goes through, you should first try to get in touch with the company to have them reverse the charge before disputing the transaction with Clair.
Banking Services provided by Pathward, N.A., Member FDIC.
*Standard data charges may apply.