Who is my payroll provider? 

Your payroll provider is the business service your employer uses to send you paychecks. If you have a paystub nearby the payroll provider name can often be found at the top, in either the left or right corners. 

If you don’t have a paystub handy but you have access to them online or through a mobile app, your payroll provider may be the business website or mobile app you go to access those, as well as your W-2 for tax purposes. 

Some examples of payroll service provider names: ADP, Workday, Gusto, Paychex, Paylocity, Paycom, or Toast. 

If you still are not sure who your payroll provider is, your employer will know! Check with them. 

Where will my next paycheck go? 

Once your paycheck is successfully set up to go to Clair, your next paycheck will arrive on the same day you are used to, but will now be conveniently deposited into your Clair Spending Account. Any early pay you received from Clair will be taken out of your paycheck. 

How can I spend on Clair? 

Once your account is active you will have instant access to your virtual card, which you can use to make online purchases (Doordash, UberEats, online shopping, etc). You can also add your virtual card to your mobile wallet (ApplePay, GooglePay, SamsungPay) to 

spend money at physical stores that accept mobile wallet or tap-to-pay transactions (most grocery stores, drugstores, etc)! 

Once your physical card arrives, remember to log into the Clair App* to activate it. Then you can use it anywhere Debit Mastercard® is accepted. 

Can I pay my bills with Clair? 

Yes, please find 3 options below: 

  • Pay bills electronically, by using your debit card or your account and routing number to send funds from your Spending Account. You can view your account and routing numbers in the Settings page in the Clair App. 

  • Transfer money directly to another bank account. Within the Clair App, you can make an external ACH transfer to the bank of your choice.

  • Mail a check. Within the Clair App, you will also have the ability to send a check,  for a fee of $2.00. Most checks are delivered within 3-7 business days.  

How does Clair On-Demand Pay work? 

After you work a shift, a percentage of your earned wages will be available for you to advance. 

You can then advance this percentage of your earned wages after each shift, up to a limit between paychecks. 

When your next paycheck is directly deposited into your Clair Spending Account, Clair will take repayment from your Clair Spending Account for any advances. Once Clair is repaid, your limit refreshes and you can resume advancing once you work your next shift. 

As a reminder, with Clair, there are no fees, interest, or charges for wage advances.

Can I send a portion of my paycheck to Clair? 

Yes, certain payroll providers (e.x. ADP, Gusto, Workday) allow you to direct deposit a fixed amount or percentage of your paycheck into your Clair Spending Account. You can also enter your desired settings into your payroll system or direct deposit form manually. We calculate your On-Demand Pay based on how much of your paycheck you send to this account. The more of your paycheck you send to your Clair Spending Account, the more of your paycheck you can advance! We recommend sending at least 50%.


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