Notify us immediately to limit your liability! Email us at email@example.com so we can help.
If you think you'll find it again, immediately open your app, switch to the "Card" section, and press the "Freeze my card" switch. This will prevent anyone from using it in the meantime. Check out the "What does it mean to freeze my card" article under Spending Card FAQs for more information on freezing your card.
If you would like to order a new one, go to the "Card" section, and press "Replace my card". Remember, while you wait for a new card, your old one will be frozen and you won't be able to use it for one-time purchases or recurring payments. When you get your new spending card, you will need to activate it before you can use it for purchases and recurring payments. As a reminder, you will need to update any recurring payments from your old card number to your new card number if you receive a replacement card.
If this is the first time you've lost your spending card this year, we'll send you a new one without charge. If you've lost it more than once, we will need to charge you $6.00 to print and ship you a new spending card.
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