Freezing your debit card will temporarily disable it from being used for transactions like ATM withdrawals or one-time and recurring purchases. For example, if you were to try to use a frozen debit card at a grocery store, the transaction would be declined. This is useful for times when you've temporarily misplaced your debit card, but want to ensure that if someone were to gain access to the debit card, they wouldn't be able to access your account to withdraw funds.

Once you've found your debit card, you can simply unfreeze the card through the Clair app.*

If after looking, you still cannot find your debit card, you can cancel it and order a new one. This can be done under the Card tab in your Clair app. You will need to activate your replacement debit card before you can use it for purchases. Be sure to provide the new debit card number to continue any recurring payments you were making using your old card.

Note that your deposit account will remain open even if the debit card is frozen or cancelled. This means that your employer can still pay you by direct deposit to your account, and you can transfer money to your other accounts or request we send a paper check to pay payees.

Bank Services provided by MetaBank, N.A., Member FDIC.
*Standard data charges may apply.