Notify us immediately to limit your liability!


If you think you'll find it again, immediately open your app, switch to the "Card" section, and press the "Freeze my card" switch. This will prevent anyone from using it in the meantime. Check out this article for more information on freezing your card.


If you would like to order a new one, go to the "Card" section, and press "Replace my card". Remember, while you wait for a new card, your old one will be frozen and you won't be able to use it for one-time purchases or recurring payments. When you get your new debit card, you will need to activate it before you can use it for purchases and recurring payments.


If this is the first time you've lost your debit card this year, we'll send you a new one without charge. If you've lost it more than once, we will need to charge you $6.00 to print and ship you a new debit card.


MasterCard® is the registered trademark of MasterCard International. All deposit accounts are maintained at Evolve Bank & Trust, Member FDIC.