Freezing your debit card will temporarily disable it from being used for transactions like ATM withdrawals or one-time and recurring purchases. For example, if you were to try to use a frozen debit card at a grocery store, the transaction would be declined. This is useful for times when you've temporarily misplaced your debit card, but want to ensure that if someone were to gain access to the debit card, they wouldn't be able to access your account to withdraw funds.


Once you've found your debit card, you can simply unfreeze the card through the Clair app.


If after looking, you still cannot find your debit card, we will cancel your debit card. You can simply order a new debit card through the Clair app and we will send you a replacement. You will need to activate your replacement debit card before you can use it for purchases. Be sure to provide the new debit card number to any payee for whom you have provided your debit card for a recurring payment.


Note that your deposit account will remain open even if the debit card is frozen or cancelled. This means that your employer can still pay you by direct deposit to your account, and you can transfer money to your other accounts or request we send a paper check to pay payees.


MasterCard® is the registered trademark of MasterCard International. All deposit accounts are maintained at Evolve Bank & Trust, Member FDIC.